This way of working generates many of the benefits of an internal resource without the associated liabilities. Our enduring relationships with several organisations enable us to bring an understanding of their business and previous projects to each new assignment.

How does business understanding help?

One of the skills in the technical communicator’s armoury is the ability to research and this applies as much to business knowledge as any other aspect of the work. However, there are advantages to maintaining relationships in which knowledge of business, products and audience grows over time.

Each time we take on a piece of work for one of our clients, the startup process is easier. We can launch straight into the task, building on the contacts and background information accumulated during previous interactions.

How does knowledge of a previous project help?

Many of our clients provide systems and services that evolve over time. When we begin a new documentation project, we are able to carry forward much of the knowledge gained on earlier assignments — saving us time and them money.

Even where functional and technical commonality is limited, our knowledge of the client’s standards, procedures, tools and templates speeds the familiarisation process. This means that productive work starts sooner.

Does a contractor need to be part of the team?

For some types of work, a new contractor can deliver excellent results while working in isolation. When it comes to technical communication, efficient information transfer is paramount and this becomes easier when the communicator has strong relationships with subject matter experts.

We usually do the writing part of our work at our own office in South Ascot but this is supported by regular site visits to gather information and maintain personal contacts. The rapport built during one piece of work is often invaluable in progressing another.